Customer SupportPaid
Ada
AI customer service agents that resolve, act and continuously improve at enterprise scale
Customer SupportFree
About Ada
Ada is a no-code AI chatbot platform focused on automated customer experiences across web and messaging. It provides strong automation but limited native WhatsApp and Portuguese capabilities compared with ClaudIA. Cloud Humans adds omnichannel Cloud Chat and human escalation tuned for Brazilian support workflows.
What Ada does
Ada delivers an agentic AI customer service platform that autonomously resolves up to 83% of support issues across voice, messaging and email. It uses playbooks to automate complex SOPs, connects via integrations for personalized omnichannel experiences, and continuously improves through measurement and coaching. Trusted by 350+ enterprises in ecommerce, finance, gaming and insurance, Ada reports metrics such as 84% automated resolution and double-digit CSAT gains.
Key features
- Autonomous AI agents across voice, messaging and email
- Playbooks for complex SOP automation
- Omnichannel integrations and personalization
- Vertical solutions for ecommerce, finance, gaming and insurance
- Enterprise trust, safety and continuous optimization tools
Screenshots
Pricing
Free
